FAQ

1. What products do you sell?

We offer a curated selection of chairs, including lounge chairs, armchairs, sofas, and more, designed to combine comfort and style.

2. Do you ship within the UK?

Yes, we ship throughout the United Kingdom. Orders over £50 qualify for free shipping. Otherwise, a flat shipping fee of £5.99 applies.

3. Do you offer international shipping?

Yes, we ship internationally. For orders under £250, a shipping fee of £20 applies. Orders over £250 receive free international shipping.

4. How long does delivery take?

UK deliveries usually take 2–4 business days after dispatch. International deliveries typically take 5–10 business days, depending on destination and customs.

5. What is your return and refund policy?

We offer a 30-day free return and refund policy from the date of delivery. Items must be returned in original condition. Please contact us at support@8fero.com to initiate a return.

6. How can I track my order?

Once your order ships, we will send you a confirmation email with tracking information so you can monitor your delivery.

7. What payment methods do you accept?

We accept all major credit and debit cards via secure payment gateways.

8. What should I do if I receive a damaged or incorrect item?

Please contact our customer support immediately at support@8fero.com with your order details and photos of the item. We will resolve the issue promptly.

9. Can I change or cancel my order after placing it?

If you wish to change or cancel your order, please contact us as soon as possible. Changes or cancellations may not be possible once the order has been processed or shipped.

10. How do I care for my furniture?

Care instructions vary by product. Please refer to the product care guide included with your order or contact us for specific advice.